Because demand for our programs is very high, we can’t always begin direct support immediately. “Awaiting services” means your referral is in our queue. We will be in touch to arrange your intake as soon as we can.

Yes. Although our own direct services may be delayed, many community partners offer counselling, crisis support and advocacy.

Please see the list of community resources below, and connect with the appropriate service directly. If you have additional questions about the resources listed below, our team is here to offer insight & support during this waiting period. If you would like to access this support, please contact us here.

Depending on the nature of services you require, you may wish to access:

• Local counselling services offering short-term or sliding-scale therapy

• Crisis lines for emotional support and safety planning

• Peer support groups and community organizations focused on healing and empowerment

• Victim support 24/7 helplines

For a full list of community resources, see here.

Additional resources & Service Providers include:

• VictimLink BC

  • Toll-free, confidential, multilingual 24/7 assistance via text or phone: 1-800-563-0808

• Kelowna Women’s Shelter

  • 24/7 support for women experiencing intimate partner violence

  • Safety planning & emergency shelter

  • 24/7 Crisis line: 250-763-1040

• OK Clinical Counselling

  • Sliding scale starting at $25/hour

  • In-person in Kelowna, West Kelowna, Penticton & Vernon or online/phone

  • Phone: 250-718-9291

• Moving Forward Counselling

  • Fees $20–$50/hour; up to four free sessions if you’re unemployed

  • Individual, couples & family counselling

  • In-person in Vancouver or online/phone across BC

  • Apply online: Moving Forward Application

• Interior Crisis Line

  • 24-hour emotional support & information

  • Phone: 1-888-353-2273

We review our waitlist daily and will contact you by phone or email as soon as capacity opens. If your situation changes - such as a new safety concern, an upcoming court date or other urgent need - please let us know right away. This helps us update your referral and prioritize accordingly.

To update your referral, please contact us here.

You’re always welcome to get in touch. While a full intake may not be possible immediately, we can:

• Explain the steps in our process

• Update you on your place in the queue

• Share additional resources that fit your needs

To contact us, please email here or call 250-763-4613.